David & Eva Kalat - based in Prague,Czech Republic - in business since 1991 - online since 1999
For collector specimens please visit also our other shop at www.ROCKSHOP.CZ
New comfortable fast express 3-5 days worldwide shipping by DHL Express available
Welcome to our payment and shipping conditions and terms
Please simply follow cart/checkout steps and all shipping options as well as payment options will be offered to you.
Our store base currency is USD,other currency values are only imformative and may varry from actual rates.
We accept following payments:
- Paypal (credit cards via Paypal.More at www.paypal.com )
- Credit or debit cards,e-check (via 2co.com gateway.More at www.2co.com )
- Money order,cashiers checks,checks(must clear before we ship)
- Bank draft
- Cash (as the last option when necessary,in registered mail upon own risk when get lost)
Please ask us advance if you need some other form of payment to make.If buyer doesn´t provide direct payment with order,we will send afterwards invoice with payment instructions for paypal,credit cards,check or bank payment.We hold unpaid order for few days than return items back for sale.
We DO NOT collect or store buyers secrete card informations ! The whole payment procces made by card is provided by 2checkout.com (or paypal) on their secure servers.We do not have any acces to such secrete informations.At our website database is stored only your adress which we use for invoicing and shipping.
Shipping is automaticaly calculated by our cart,it depends on weight and destination,final price is described in cart before buyer complete his order after buyer enter his billing/shipping adress.
We provide shipping by registered airmail or by insured registered airmail) as good economy and reliable shipping option.Beside this we offer also comfortable fast express shipping by DHL.Rates for all actual options are displayed at cart/checkout form based on destinations.
Usualy we ship within 2-5 days if we are not away,due to bussines trips some delay is available,but in most situation we do our best to provide shipping maximum within 10 days from the day when order was received or approved.Please calculate in certain situations is not possible to ship parcel immediately.Thanks for understanding.
Arrival is usualy about 5-10 days for european destinations,other worldwide destinations 7 - 14 days,overseas destinations may take sometimes a bit longer,up to 3-4 weeks.
Free shipping offers are not available for dealer orders as well for orders with special requested discounts.
Registered mail is very reliable shipping option,and in our more than 15 years history we registered very few parcels as lost,however we recommend to buyers to use full insurance for parcels in higher values.Basic insurance covers value up to 50 USD if parcel is lost.
Using not insured parcel is fully at own risk of buyer and in this case we CAN NOT be responsible if parcel is lost.Please calculate with it.
In most situations shipping fee which is calculated during order is price you will be charged by us.For dealer orders or some larger quantity it may varry little bit.If you feel,that shipping costs are not correct,please simply provide order without direct payment,we will check your items and confirm final price shortly to you.
We offer refund less shipping costs if material is safely shipped back and received by us within 30 days.Items must be exactly in same conditions,not damaged and carefuly packed.We recommend that you inform us via email if you plan to request refund.
Tax and custom fees responsibility
Customers outside EU comunity are responsible for any import fees,taxes and related charges.
Enjoy our offer and stay tuned with us !